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Even the European Union mandates more extensive traveler benefits in a blackout compared to U.S. lines guarantee in their contracts. Travelers on flights over the European Union, on flights leaving from some other EU/EEA airport, or even on flights to a EU/EEA airport within an airline based in the EU are entitled to:
When you claim for reimbursement after airport disturbance, issues often arise because airlines are hesitant to pay voluntarily. Claims are regularly reversed with regard to “exceptional circumstances”, even though the airline in question was really responsible. This is the area where Flightright comes to play: we represent your own air passenger rights, claim your right to compensation and, if need be, we will take exception to court. You won’t ever bear a cost risk. Our expertise enables us to assert more professionally than individual consumers. Employing Flightright saves you unnecessary paperwork and pressure. Our experienced travel law specialists be sure that you get what you are entitled to. You simply pay us in the event of success – we assume the price risk.
Attach the details of the flight you’re claiming for and any documents you may have, including boarding passes, tickets and any proof of the delay. Don’t worry if you don’t have any documented evidence we’ve still heard of people claiming successfully without it. Nadine, for example, emailed us saying: “Only had an old itinerary for a flight that I went on four years ago and used your template. Received a payment of 2,100. Thanks.”
There have been multiple court cases on this. The most recent was van de lans v KLM, which went in consumers’ favour in September 2015 the European Court of Justice clarified you CAN claim for technical faults. As it’s the highest court in Europe, all others should follow its decision.
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When travelling from the EU, you are entitled to compensation for cancelled flights or delays of more than three hours. This is also the case if you fly from a non-EU country with a European airline to an EU country. It’s currently under EU law ( EU Regulation 261/2004 ), which means it’s also subject to change after the Brexit process is complete in 2019. For more information on how Brexit will affect travel in the EU, read our guide to what we know so far. If you’re flying to and from destinations outside the EU, or returning with non-EU airlines to the UK, any flight delay claim will be subject to the airline’s terms and conditions, so you will need to contact them directly.
A case heard at Macclesfield County Court in September 2013 may strengthen your right to claim in this scenario. A judge ruled in favour of a passenger whose Easyjet flight from Gatwick was delayed after the aircraft was held up following bad weather on an earlier flight. The judge said the airline couldn’t demonstrate it had done everything it its power to prevent the delay.
If the buyer doesn’t take over liabilities, but you paid for a flight using a credit card, you may be able to claim for compensation with your credit card company instead, providing the flight cost 100 or over. For more information, see our Section 75 refunds guide. If you’re unsure about what’s happened, ask the Civil Aviation Authority.
In the absence of exceptional circumstances, air passenger rights Regulation EU 261/2004 stipulates that compensation is due in the event of a flight delay, cancellation or denied boarding due to overbooking. If you were affected by a cancelled flight and want to file a claim for cancelled flight compensation with the help of refund.me, please take the following steps:
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We guide you through the process so you know exactly how to deal with any air travel inconvenience. We have 95% success rate with claiming compensations. The whole process takes 8 weeks in average, while we always keep you posted about a progress and next steps.
Different airlines have different procedures for claiming. Some will list email or postal addresses you need to send a written claims letter to, others will ask you to fill in an online claims form. So check what method your airline wants you to use before claiming.
JetBlue is not always in a position at the time of booking to confirm the aircraft type and flight timings which will be used in connection with your flight. The flight timings and types of aircraft shown on this website and detailed on your confirmation itinerary are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your itinerary. You must accordingly check your itinerary very carefully immediately on receipt to ensure you have the correct flight times.
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There are certain scenarios where you may be reaccommodated in a seat other than the one you’ve purchased, such as in instances of irregular operations, a last minute aircraft change or an oversell. In these cases, you will be issued a new boarding pass. If you find that you have not been reaccommodated in a seat of similar or greater value, fees paid for the seat will usually automatically be refunded. In the event a new boarding pass is not issued, however, you may request a refund for your Economy Plus purchase.
Very good Service for claming Money from Airline companies if you had a Problem like more than 3hrs delay, cancellations without reason. For my case, Airline rejected my Claim via customer Service but after i used this site it took only 4 weeks from Claim to confirmation for compensation. it’s very easy to fill out the form to Claim and they answer/help right away. you should try with this even though Airline already refused to pay you with several reason.
It may be sunny where you are. But your plane or the crew scheduled to be on it could get stranded in a stormy airport hundreds of miles away. Or your aircraft or crew could have been delayed by poor weather in between other airports. That’s especially common during summer, when long lines of thunderstorms can block flight paths over large parts of the country. So, in those cases, the “weather” somewhere else really can lead to a delay or cancellation at your airport.
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The airline is not liable under EU regulation EC 261 and other similar air passenger laws if the flight disruption was due to extraordinary circumstances. These are scenarios which could not have been avoided even if all reasonable measures had been taken and include situations like medical emergencies, labor strikes, serious adverse weather conditions, and Air Traffic Control restrictions, to name a few. In addition, events that qualify as Force majeure, such as wars and riots, as well as Acts of Godhurricanes, earthquakes, etc.also exempt the airline from liability.
Since 2012 we’ve seen many reports of courts upholding the rules. Take MoneySaver Jeremy Noott, for example. He received 1,000+ in September 2013 after York County Court ruled in his favour following a 21 hour delay on a Thomson flight in 2010. See the Thomson defeated in court MSE News story for how he did it.
If you think youre entitled to compensation for your flight problem and the airline wont do anything about it, not to worry! We can possibly still help you. File a claim for your flight to see if we can get that compensation for you. Well even take the airline to court if they dont meet their legal obligation to you.
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One more thing: many people don’t realize that in airline contracts of carriage, there’s a rule (often called Rule 260) about “involuntary refunds.” Basically it states that if the airline refuses to carry you for any reason, or if your flight is delayed more than a specifed amount of time (121 minutes or greater on AA for example) or the flight is canceled, you can apply for a full refund, even on a non-refundable ticket. Here, for example, is Hawaiian Airlines’ Rule 260. United calls their rule on this something else, which you can see by wading through their contract of carriage.
The European Commission’s most recent guidelines on airline flights (see 3.2.4. On page 24) state that in this situation the claim would be treated as a delay.
The potential drawback: while the legislation states that passengers are entitled to flight delay reimbursement, when it comes to customer support, there are no laws requiring the drivers to return to you. It may take them weeks to return or they might not return whatsoever. Try this method first, but realize it may not be the last step you require.